Discover expert guidance on pet wellness, from daily grooming and nutrition to safe playtime activities that keep your furry friends healthy and content.
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PawHarmony ("we", "our", "us") is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and services.
We collect personal information that you voluntarily provide to us, including but not limited to: your full name, email address, pet type information, wellness focus preferences, and any comments or objectives you share with us. We may also collect technical information such as IP addresses, browser type, device information, and usage data through cookies and similar technologies.
We collect and process your personal information based on your express consent, which you provide when submitting our contact form or using our services. You have the right to withdraw your consent at any time. We may also process your information where necessary to comply with legal obligations or to pursue our legitimate business interests.
We use your personal information to: respond to your inquiries and provide requested services; personalize your experience and improve our website; send you information about pet care, wellness tips, and our services (with your consent); analyze usage patterns to enhance our offerings; and comply with legal requirements. We do not sell your personal information to third parties.
We may share your personal information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality obligations. These providers may be located outside of Canada. We ensure that appropriate safeguards are in place when transferring data internationally. We will not disclose your information to third parties for their marketing purposes without your explicit consent.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
Under PIPEDA and applicable Canadian privacy laws, you have the right to: access your personal information; request correction of inaccurate information; withdraw consent; request deletion of your information (subject to legal retention requirements); object to certain processing activities; and lodge a complaint with the Office of the Privacy Commissioner of Canada.
To exercise your rights or request access to your personal information, please contact us at privacy@pawharmony.ca. We will respond to your request within 30 days as required by PIPEDA. We may require verification of your identity before processing your request. There is no charge for most requests, though we may charge a minimal fee for extensive or repetitive requests.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor without parental consent, we will take steps to delete that information promptly. Parents or guardians who believe we have collected information from a minor should contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with the effective date. Significant changes will be communicated through prominent notice on our website or via email. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at: privacy@pawharmony.ca. You may also write to us at: PawHarmony, Privacy Officer, Winnipeg, Manitoba, Canada. For unresolved privacy concerns, you may contact the Office of the Privacy Commissioner of Canada at: 1-800-282-1376 or www.priv.gc.ca.
By accessing and using the PawHarmony website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you ("User", "you") and PawHarmony ("we", "us", "our"). If you do not agree to these Terms, you must not use our Services. "Services" refers to our website, content, features, and any related services we provide.
You may use our Services for lawful purposes only and in accordance with these Terms. You agree not to: use the Services in any way that violates applicable laws or regulations; attempt to gain unauthorized access to our systems; interfere with or disrupt the Services; transmit any harmful code, viruses, or malicious software; engage in any automated data collection without our written permission; or impersonate any person or entity.
All content, features, and functionality of the Services, including but not limited to text, graphics, logos, images, and software, are the exclusive property of PawHarmony and are protected by Canadian and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.
If you purchase products or services from PawHarmony, you agree to provide accurate and complete payment information. All fees are in Canadian dollars (CAD) unless otherwise specified. Payment is due immediately upon purchase. We reserve the right to change our fees at any time with reasonable notice. You are responsible for all applicable taxes. Failure to pay may result in suspension or termination of services.
Our Services may contain links to third-party websites or services that are not owned or controlled by PawHarmony. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party sites you visit.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, PAWHARMONY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any defects will be corrected.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PAWHARMONY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SERVICES.
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Ontario, Canada, for the resolution of any disputes arising from these Terms or your use of the Services.
We reserve the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after changes take effect constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.
We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms. Upon termination, your right to use the Services will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
We may provide notifications to you via email, postal mail, or by posting on our website. You consent to receive communications from us electronically. You agree that all agreements, notices, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing. Notices sent by email will be effective when sent to the email address you provided.
For questions or support regarding these Terms or our Services, please contact us at legal@pawharmony.ca. We will make reasonable efforts to respond to your inquiries in a timely manner. Support is provided during regular business hours (Monday to Friday, 9:00 AM to 5:00 PM Central Time). Emergency support may not be available for all services.
This Refund Policy applies to all products and services purchased from PawHarmony. We are committed to customer satisfaction and offer a 14-day money-back guarantee on eligible purchases. This policy outlines the terms, conditions, and procedures for requesting refunds. By making a purchase, you acknowledge that you have read and agree to this Refund Policy.
To be eligible for a refund, you must request it within 14 calendar days of your original purchase date. The product or service must be in its original condition and you must provide proof of purchase. You must have made a good-faith effort to use the product or service as intended. Refunds are processed to the original payment method used for purchase.
Certain products and services are not eligible for refunds, including but not limited to: custom or personalized wellness plans that have been delivered; one-on-one consultation services that have been completed; digital content that has been fully accessed or downloaded; services that have been substantially performed or completed; and any services explicitly marked as non-refundable at the time of purchase.
To request a refund, contact us at refunds@pawharmony.ca with your order number, purchase date, and reason for the refund request. We will review your request within 3-5 business days and may contact you for additional information or verification. We reserve the right to verify the condition of any product or the extent of service usage. Once approved, refunds are typically processed within 7-10 business days.
Approved refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5-10 business days to appear on your statement, depending on your financial institution. For other payment methods, processing times may vary. We will notify you by email once your refund has been processed. Shipping fees, if applicable, are non-refundable unless the refund is due to our error.
You may cancel your purchase at any time before the service has been delivered or substantially performed. Cancellation requests must be submitted in writing to refunds@pawharmony.ca. For subscription services, cancellations will take effect at the end of the current billing period. No refunds will be provided for partial billing periods unless otherwise specified. Early cancellation of long-term contracts may be subject to cancellation fees.
We reserve the right to deny refund requests that we determine, in our sole discretion, to be fraudulent, abusive, or in violation of our Terms of Service. Patterns of excessive refund requests may result in account suspension or termination. We may require additional verification for high-value refund requests. False or misleading refund requests may result in legal action and permanent ban from our services.
PawHarmony reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will make reasonable efforts to notify customers of material changes to this policy. Refund requests will be evaluated under the policy in effect at the time of purchase. Your continued use of our services after policy changes constitutes acceptance of the updated policy.
For questions about this Refund Policy or to submit a refund request, please contact us at: refunds@pawharmony.ca. You may also reach our customer service team at hello@pawharmony.ca or write to us at: PawHarmony, Customer Service Department, Winnipeg, Manitoba, Canada. We aim to respond to all refund inquiries within 3-5 business days.
If you are not satisfied with the resolution of your refund request, you may escalate the matter by contacting our Customer Service Manager at hello@pawharmony.ca. Please include all previous correspondence and your original refund request details. We will review escalated cases within 7 business days. For unresolved disputes, you may seek resolution through applicable consumer protection agencies or alternative dispute resolution services in your jurisdiction.
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies allow websites to remember your actions and preferences over a period of time, so you don't have to keep re-entering them whenever you return to the site or browse from one page to another.
We use several types of cookies on our website: Essential Cookies are necessary for the website to function properly and cannot be disabled. These include cookies that remember your cookie consent preferences. Preference Cookies enable the website to remember choices you make and provide enhanced features. Analytics Cookies help us understand how visitors interact with our website by collecting and reporting information anonymously, allowing us to improve the user experience.
Some cookies are placed by third-party services that appear on our pages. We do not control these cookies and recommend reviewing the privacy policies of these third-party services. Third-party cookies may be used for analytics, advertising, or social media integration. We work with reputable third-party providers who comply with applicable privacy laws. You can opt out of third-party cookies through your browser settings or third-party opt-out tools.
When you first visit our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies. Your choice is stored in a cookie so we remember your preference on future visits. You can change your cookie preferences at any time by clearing your browser cookies and revisiting our site. Essential cookies will be used regardless of your preference, as they are necessary for the website to function.
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete certain cookies. Please note that if you disable or refuse cookies, some parts of our website may not function properly. Browser instructions vary; consult your browser's help section for specific guidance. Common browsers include Chrome, Firefox, Safari, Edge, and others, each with their own cookie management tools.
Cookies may be session cookies (which expire when you close your browser) or persistent cookies (which remain on your device for a set period or until you delete them). Preference cookies typically persist for up to 12 months. Analytics cookies may persist for up to 24 months. Essential cookies persist only for the duration of your browsing session or as long as necessary to fulfill their purpose. You can delete cookies at any time through your browser settings.
Information collected through cookies may be transferred to and processed in countries outside of Canada, including countries that may not have the same level of data protection laws. When we transfer cookie data internationally, we ensure appropriate safeguards are in place to protect your information. Third-party cookie providers may process data in various jurisdictions. By using our website, you consent to the transfer of your information as described in this policy and our Privacy Policy.
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on our website with the effective date. We encourage you to review this Cookie Policy periodically. Your continued use of our website after changes take effect constitutes acceptance of the updated policy. Significant changes will be communicated through prominent notice on our website.
If you have questions or concerns about our use of cookies or this Cookie Policy, please contact us at: cookies@pawharmony.ca. You may also reach us at hello@pawharmony.ca or write to us at: PawHarmony, Privacy Officer, Winnipeg, Manitoba, Canada. We will respond to your inquiries as promptly as possible. For additional information about cookies and privacy, you may visit the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.